Modern Shade Xpress, Corp Shipping Policy and FAQ’s

When will I receive my order?

Orders generally ship within 5 to 7 business days. Holidays could see longer lead times. 

 

What if my item is out of stock?

If an item you ordered is out of stock or on back order, you will be contacted by a Modern Shade Xpress customer service representative to either change or cancel your order.

 

How much will I pay for shipping? 

Nothing! Shipping is free in USA & Canada. 

 

How will I know when my order has shipped?

You will receive an email or text message when your order ships along with the tracking number.

 

What if my order doesn’t arrive for any reason?

Modern Shade Xpress stands behind its orders. If for some reason your order does not arrive, we will make it right.

 

What is the difference with the Screen Fabric %?

1% is considered room darkening and will only show pin holes. 3% will allow you to see through, but with a slightly blurred view. 5% is very close to 3% but will give you more clarity in your view. 10% is very open and shouldn’t be used with direct sunlight.

 

What motorized power types are available?

We offer 12V low voltage smart motors that can be powered by hardwire, plugin, internal or external battery. Line voltage 120V is available hardwired or plugin.

 

What is the difference between the MSX One w/ Mounting Plate and without?

The MSX One w/ Mounting Plate will come fully assembled and installs with mounting clips as one piece. The MSX One without the Mounting Plate will come with brackets that are installed first, and then the shade roll clicks into each bracket. This is the cleaner look.