Modern Shade Xpress, Corp Shipping Policy and FAQ’s

When will I receive my order?

All in stock orders are typically received within 5-7 business days. Production lead times average 2-3 business days and shipping averages about 3-4 days. 


What if my item is out of stock?

If an item you ordered is out of stock or on back order, you will be contacted by a Modern Shade Xpress customer service representative to either change or cancel your order.


How much will I pay for shipping? 

Nothing! Shipping is free in USA & Canada. 


How will I know when my order has shipped?

You will receive an email or text message when your order ships along with the tracking number.


What if my order doesn’t arrive for any reason?

Modern Shade Xpress stands behind its orders. If for some reason your order does not arrive, we will make it right.


What is the difference with the Screen Fabric %?

1% is considered room darkening and will only show pin holes. 3% will allow you to see through, but with a slightly blurred view. 5% is very close to 3% but will give you more clarity in your view. 10% is very open and shouldn’t be used with direct sunlight.


Is there a difference in power in the motors?

The motors are all the same and the power comes from a rechargeable lithium ion battery embedded in the motor.


If I choose Plastic on the Hardware Finishes, will other parts of the shade be plastic? What is the difference?

The mounting profile on both plastic and metal gloss is a powder coated aluminum. Only difference is the end cap and chain tassels (if applicable) will be either plastic or metal depending on what you choose. Choosing between metal or plastic is more about the sheen and overall look