Total Trust Warranty

Our warranty is a promise to you that we take personal. Being satisfied isn’t good enough! We want you to LOVE YOUR MSX SHADES.
There are three parts to our one of a kind Total Trust Warranty.*

Part 1. MSX Measurement Insurance

We understand measuring for your own shades can be intimidating. We don’t want you to worry! If you make measuring mistakes, we will work with you to fix your shades. Too big, we will cut down up to 4 for you at no cost! Too small, we will remake your shades at a 50% discount within 6 inches of your original order.

Part 2. MSX Selection Insurance

Made the wrong selection on your order? We will alter or remake your shade with the adjusted options at a 50% discount.

Part 3. MSX Product Warranty

MSX warrants the entirety of our products from defect or workmanship flaw for 5 years, for free. We stand behind our product, and our production!

*Warranty/Insurance Requests must be made within 30 days of products original delivery date. Non transferrable. Dual shades count as 2 shades. Custom orders outside of spec are excluded. Warranty/Insurance is limited by person/household and not by order.

Have a question not covered by the above? Give us a call and we will be sure to help! If Warranty service is ever needed please email and we will arrange for warranty repair or replacement as quickly as possible.